EcoSoft Solutions is a niche SaaS provider offering advanced ERP solutions for the automotive industry. Operating as an SMB with approximately 35 employees, EcoSoft serves over 100 automotive businesses across India. Their ERP platform supports production planning, billing, inventory, and workshop management. The application is business-critical for daily customer operations. AWS provides the compute, monitoring, and security foundation for EcoSoft’s SaaS platform
- API latency and slow ERP response times during peak usage.
- Performance instability during high transaction loads
- Limited centralized monitoring and fragmented logs
- Longer troubleshooting cycles due to lack of real-time visibility
- Overly broad access permissions inherited from older deployments
These issues increased operational effort and affected customer confidence.
Ecosoft and AWS worked closely with the hospital’s IT team to design a production-grade, secure, and automated backup environment.
- Right-sizing EC2 instances based on real usage patterns
- Improving database performance and stability
- Centralizing logs and metrics using Amazon CloudWatch
- Implementing standardized dashboards and alerting
- Hardening security with IAM least-privilege policies and Amazon GuardDuty
- Refining alert noise for actionable security monitoring
- 35–40% faster API response times
- ~25% reduction in performance-related support tickets
- Improved ERP stability during peak operational hours
- Enhanced security visibility and reduced risk exposure
- Faster issue detection and resolution for support teams
- Stronger operational foundation for onboarding new customers
